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MNJ Client Success Story

Modernizing Libraries with Reliability

When a library system faced aging hardware and the upcoming Windows 11 transition, MNJ partnered with their IT team to deliver a seamless refresh of over 200 Dell Micro PCs—ensuring smoother experiences for staff and patrons while setting the foundation for long-term success.

Success at a Glance

Client Industry - Public Works, Library Systems

Challenges
  • Outdated PCs slowing operations 
  • Frequent hardware failures 
  • Windows 11 incompatibility  
  • No plan for large-scale refresh 
Solutions Provided
  • Hardware model/configuration consulting 
  • Device sourcing 
  • Hardware lifecycle management 
  • Ongoing support and issue resolution 
Outcomes
  • Efficient procurement and delivery of over 200 Dell Micro PCs 
  • Close communication to ensure pricing, delivery timelines, and future issues are addressed immediately 
  • Refreshed environment built to align with modern technology standards for patrons and staff 
Partners
  • Dell

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About the Client

A public K–12 school district serving approximately 2,800 students and 200 staff members. While committed to modernizing its learning environments, the district faced challenges with limited vendor flexibility, high costs, and a lack of personalized support—particularly as it prepared for a faculty hardware refresh.

Challenges

The district had historically purchased hardware through another VAR and directly from a vendor, but struggled with rigid pricing structures, minimal flexibility, and insufficient support. Frustrated by one-size-fits-all solutions and delayed responsiveness, the district sought a more agile, attentive technology partner. 

For its upcoming hardware refresh, the district needed a vendor that could provide cost-effective, reliable solutions while delivering personalized service and ongoing support—all within tight budget constraints. 

MNJ's Solutions

Through relationship-building with the district’s network administrator and a focus on service, MNJ earned the district’s trust and established a strong partnership.

MNJ delivered:

        • Lenovo hardware 
        • Software integration 
        • Keyboards and peripherals 

Implementation & Deployment

MNJ facilitated direct collaboration between the district and Lenovo, ensuring clear communication, responsive support, and informed decision-making. MNJ remained actively involved throughout the rollout to guarantee a smooth deployment.

Support & Ongoing Success

MNJ remained engaged with the library throughout the refresh process and beyond. Adoption was supported through constant follow-up and responsiveness to questions. The client continues to receive support through a government contract with the city, ensuring long-term stability. 

Ongoing support includes: 

  • Continued relationship management with the technology director 
  • Prompt responses to logistical or hardware inquiries 
  • Guidance on future refreshes or expansions as needs evolve 

Results

MNJ’s solution delivered measurable improvements: 

  • A smoother, faster computing experience for both employees and patrons 
  • Successful refresh of over 200 PCs, representing nearly $180K in revenue 
  • High customer satisfaction, with feedback indicating the new devices are performing well 
  • A streamlined procurement and delivery process that kept the project on track
     

The refresh allowed the library to modernize its environment, meet Windows 11 requirements, and provide reliable service to its community. 

Delivering Modernization Where Legacy Systems Fall Short

Through consultation, relationship-building, and technical expertise, MNJ delivered a practical and scalable solution for a client navigating outdated hardware constraints. The refresh not only solved immediate performance issues but also positioned the library for future success. 

Future Plans 

The library continues to benefit from MNJ’s support and anticipates further collaboration in areas such as: 

  • Additional hardware refreshes as devices age 
  • Expanded consulting services for technology planning 
  • Ongoing procurement and support through city contracts 
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Call us today at (800) 870-4340

Matt Ogden

Chief Operating Officer

Matt Ogden is MNJ’s Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.

Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.

Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.