MNJ Technologies Logo

Searching for {{searchQuery}}

  View all results on shop.mnjtech.com
SHOP MNJ TECH
PORTAL

MNJ Client Success Story

Modernizing Libraries with Reliability

When a library system faced aging hardware and the upcoming Windows 11 transition, MNJ partnered with their IT team to deliver a seamless refresh of over 200 Dell Micro PCs—ensuring smoother experiences for staff and patrons while setting the foundation for long-term success.

Success at a Glance

Client Industry - Public Works, Library Systems

Challenges
  • Outdated PCs slowing operations 
  • Frequent hardware failures 
  • Windows 11 incompatibility  
  • No plan for large-scale refresh 
Solutions Provided
  • Hardware model/configuration consulting 
  • Device sourcing 
  • Hardware lifecycle management 
  • Ongoing support and issue resolution 
Outcomes
  • Efficient procurement and delivery of over 200 Dell Micro PCs 
  • Close communication to ensure pricing, delivery timelines, and future issues are addressed immediately 
  • Refreshed environment built to align with modern technology standards for patrons and staff 
Partners
  • Dell

Your success story starts with MNJ.

Contact a specialist now

About the Client

A public library system, serving both employees and the general public, operates approximately 250 PCs across its facilities. With technology playing a central role in delivering services to patrons, the library needed to modernize its outdated hardware environment. Their existing infrastructure, more than eight years old, created performance issues and limited productivity. With the upcoming transition to Windows 11, the technology director recognized the urgency of refreshing the environment to ensure smooth operations and continued service delivery. 

Challenges

The library faced significant limitations with its aging hardware environment. Key challenges included: 

  • Outdated PCs slowing down daily operations for both staff and patrons 
  • Hardware failures and performance issues impacting reliability 
  • Incompatibility with upcoming Windows 11 requirements 
  • Lack of a clear plan for large-scale refresh and deployment 


Their existing environment lacked modern, efficient devices and required a comprehensive refresh to meet current and future needs. 

MNJ's Solutions

MNJ leveraged its existing relationship with the library to provide a tailored solution. Through consulting services, MNJ guided the client in selecting the best models, mounts, and setups to fit their environment. The solution centered on supplying Dell Micro Form Factor PCs, which offered improved performance, compact design, and compatibility with Windows 11. 

MNJ delivered:

      • Consulting services to determine optimal hardware models and configurations 
      • Supplying Dell Micro PCs to replace outdated Optiplex units 
      • Ongoing follow-up and issue resolution to ensure smooth adoption
      • Building trust through consistent communication and relationship management 

Implementation & Deployment

While the refresh did not require complex implementation, MNJ supported the client by: 

      • Coordinating procurement and delivery of over 200 Dell Micro PCs 
      • Providing guidance on setup and mounting options 
      • Maintaining close communication to address issues as they arose 
      • Ensuring expectations around pricing and delivery timelines were clear and met 

Support & Ongoing Success

MNJ remained engaged with the library throughout the refresh process and beyond. Adoption was supported through constant follow-up and responsiveness to questions. The client continues to receive support through a government contract with the city, ensuring long-term stability. 

Ongoing support includes: 

  • Continued relationship management with the technology director 
  • Prompt responses to logistical or hardware inquiries 
  • Guidance on future refreshes or expansions as needs evolve 

Results

MNJ’s solution delivered measurable improvements: 

  • A smoother, faster computing experience for both employees and patrons 
  • Successful refresh of over 200 PCs, representing nearly $180K in revenue 
  • High customer satisfaction, with feedback indicating the new devices are performing well 
  • A streamlined procurement and delivery process that kept the project on track
     

The refresh allowed the library to modernize its environment, meet Windows 11 requirements, and provide reliable service to its community. 

Delivering Modernization Where Legacy Systems Fall Short

Through consultation, relationship-building, and technical expertise, MNJ delivered a practical and scalable solution for a client navigating outdated hardware constraints. The refresh not only solved immediate performance issues but also positioned the library for future success. 

Future Plans 

The library continues to benefit from MNJ’s support and anticipates further collaboration in areas such as: 

  • Additional hardware refreshes as devices age 
  • Expanded consulting services for technology planning 
  • Ongoing procurement and support through city contracts 
      •  
      •  

Featured Partner

CONTACT US

Connect with an MNJ Specialist

Begin your journey with MNJ and experience real, measurable results.

Complete the form and an expert will reach out promptly.

Call us today at (800) 870-4340

Matt Ogden

Chief Operating Officer

Matt Ogden is MNJ’s Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.

Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.

Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.