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MNJ Client Success Story

Disaster Strikes, MNJ Delivers: Emergency IT Solutions

When a devastating water main break crippled a Wisconsin county’s IT infrastructure, MNJ stepped in with swift action, expert coordination, and cutting-edge solutions to restore operations and build a stronger, more resilient network.

Success at a Glance

Client Industry - State and Local Government

Challenges
  • Damage to network switches, power units, server and storage equipment 
  • Multiple system failures 
  • Large disruption of IT operations 
Solutions Provided
  • Matching or upgrading Cisco equipment  
  • Replacing APC power units  
  • Sourcing equal or better Dell hardware  
  • Coordinating installation and service with Cisco and Meraki teams 
Outcomes
  • Successful installation of new infrastructure 
  • Data migration from the damaged VxRail to the new system 
  • Restoration of network functionality with upgraded equipment
Partners
  •  Cisco Meraki  
  • Dell Technologies 
  • APC by Schneider Electric 

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About the Client

On June 18, 2025, a Wisconsin County Government serving approximately 280 employees experienced a major infrastructure failure after a third-floor water main break flooded the county’s main building. The water infiltrated environmental systems and the server room, damaging critical equipment—including switches, power units, and Dell VxRail server/storage systems—resulting in widespread system outages. 

Challenges

The extensive water damage required an immediate and comprehensive recovery effort. Multiple network component failures left the county without operational infrastructure and in urgent need of restoration to prevent prolonged disruption. 

Pre-incident environment included: 

        • Cisco switches 
        • Meraki access points 
        • Dell switches 
        • Dell VxRail Server/SAN 

MNJ's Solutions

MNJ had recently met with the customer and expressed interest in future collaboration. When the emergency occurred—on Juneteenth, when many vendors were closed—the county’s previous IT partner was unresponsive. 

Upon being contacted, MNJ immediately mobilized a rapid-response team. Our representatives assessed the damage, prioritized recovery, and coordinated with MNJ architects and vendor partners to source replacement equipment without delay. 

MNJ’s recovery solution included:

        • Matching or upgrading Cisco networking equipment 
        • Replacing APC power units 
        • Sourcing equal or improved Dell hardware 
        • Coordinating installation and service with Cisco and Meraki teams 

Integration & Deployment

MNJ worked closely with vendors to ensure proper installation, configuration, and validation. Our team participated in all coordination calls, provided ongoing technical assistance, and ensured project completion met the highest standards. 

 

Support & Ongoing Success

Throughout the process, MNJ maintained consistent communication with the county and vendor partners—attending project management meetings and ensuring full alignment until recovery was complete. 

Results

MNJ’s swift action and technical expertise delivered rapid, effective outcomes: 

        • Successful installation of new infrastructure 
        • Full data migration from the damaged VxRail system 
        • Restoration of network functionality with upgraded hardware 

Our proactive coordination also helped streamline the customer’s insurance claims—a best practice in emergency IT recovery. 

Through proactive assessments, expert guidance, and customized solutions, the organization achieved cost savings, operational efficiency, and increased confidence in its IT environment. With scalable infrastructure and trusted advisory support in place, the business is well-positioned for growth and continues to benefit from ongoing technology optimization initiatives. 

Restoring Resilience Through Rapid Response

Thanks to MNJ’s speed, expertise, and collaboration, the county quickly recovered from a major infrastructure disaster with minimal disruption. The replacement and upgrade of critical systems not only restored operations but strengthened the foundation for future growth and reliability. 

MNJ’s dedication during this crisis established a trusted partnership and positioned the county for a more resilient IT future. 

Future Plans

Building on the success of this recovery, MNJ and the county are planning several future technology projects together. 

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Matt Ogden

Chief Operating Officer

Matt Ogden is MNJ’s Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.

Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.

Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.