Call Center as a Service (CCaaS)

Managing a call center can be difficult. As if recruiting and retaining agents, daily management, and rising demand for better customer experiences isn’t enough – along comes a software upgrade. Quickly deploying new features, functions, and channels can be highly disruptive.

MNJ takes the headache from deploying new features, functions, and channels with Contact Center as a Service (CCaaS). CCaaS is a cloud solution that provides the call center infrastructure via a monthly subscription model.

With CCaaS, you manage your call center agents, and we manage the call center infrastructure.

Like other Software as a Service (SaaS) solutions, you no longer worry about hardware or software. Best of all, you get world-class contact center features and only pay for what you use.