Leverage a cloud-based solution designed to capture all customer engagement in an easy-to-use platform your team will thrive in.ย
Relying on outdated single-channel voice platforms limits customer interactions and frustrates users who expect seamless communication across multiple channels like chat, email, and social media.ย
Focusing solely on the customer’s experience without providing employees with the necessary tools and support leads to low engagement and productivity.
Integrate voice, chat, email, and social media to enhance customer experience and ensure seamless, multi-platform service that improves retention and satisfaction.
Implementing AI solutions like smart call routing and chatbots within your CCaaS environment allows your team to respond faster and more effectively to customer inquiries.ย
MNJ equips your contact center with UCaaS technologies that improve employee productivity and morale. Providing flexible tools for your staff leads to better engagement, reduced turnover, and a higher overall quality of service.ย
Our team ensures that your contact center integrates smoothly with key business applications, streamlining workflows and providing unified communication across platforms. This improves service efficiency and delivers a better overall customer experience.
Customersโ problems are resolved faster and more efficiently with thoughtful self-service options and multiple communication channelsโphone, video, email, and chat.
Your IT expenses are reduced when contact center tools are hosted and managed in the cloud. CCaaS also simplifies your monthly IT expenses by consolidating your communication bills into a single monthly payment.
CCaaS analytical tools collect customer data that provides meaningful insights. You can analyze past customer interactions to help predict future behavior and give your business a competitive advantage.
We assess your current infrastructure and expertly manage your cloud migration, ensuring a smooth transition.ย
We analyze your current cloud situation and scrutinize any opportunities to reduce cloud spend where available.ย
Following a proven cloud path designed by our expert team provides you with transparency and valuable hours back.ย
We provide continuous optimization and security, keeping your cloud environment aligned with your evolving business needs.ย
Keep sensitive customer and company data secure with strong cloud systems designed to eliminate vulnerabilities.ย
Matt Ogden is MNJโs Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.
Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.
Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.
