Circle

PremiumCare

PremiumCare – Monitoring, Configuration Management & Break Fix Managed Service
In this fast-paced industry, you deserve peace of mind when it comes to your infrastructure equipment and services. Through MNJ’s PremiumCare offering, these demands are met and more. Included with rented equipment and circuits and available per item on customer-owned equipment, PremiumCare provides relief from the burdens of monitoring, troubleshooting, problem remediation, interfacing with the vendor and other tasks associated with infrastructure maintenance.

PremiumCare provides complete monitoring, management and repair for covered equipment. Monitoring and alerting services are delivered via MNJ’s Cloud Network Operations Center (CNOC), which includes threshold and bandwidth utilization alerts, as well as historical analysis. Our highly-trained and certified experts perform troubleshooting, remediation, and management services interfacing directly with the equipment vendor or bandwidth carrier when necessary.

Below is a breakdown of the features included in PremiumCare:

//www.mnjtech.com/wp-content/uploads/2019/06/Monitoring-Icon.svg

24/7/365 Monitoring

  • Hardware Threshold Alerts
  • Up/Down Status
  • Historical Reports
  • Client Access to Monitoring System

Problem Resolution

  • Interface with Hardware
    Manufacturer or Carrier
  • Break/Fix Management
  • Troubleshooting
  • Configuration Support
//www.mnjtech.com/wp-content/uploads/2019/06/Problem-Resolution-Icon.svg
//www.mnjtech.com/wp-content/uploads/2019/06/Billing-Icon.svg

Billing

  • Single, Consolidated Bill
  • Customized Billing
  • Cost Center Capabilities
  • Local, Intra-State & Interstate Taxation