Unified Communications as a Service (UCaaS)

What is UCaaS?

Companies adopt Unified Communications as a Service (UCaaS) to provide employees and vendors the collaboration tools they need to interact and work anywhere. UCaaS solutions work across all devices, enhance productivity, and offer new ways to interact.

UCaaS brings VoIP, video conferencing, instant messaging, and collaboration tools together. These communication tools aren’t new; in fact, they are the communications foundation many businesses rely on every day. What’s changed is how they are integrated and delivered.

Modern Unified Communications (UC) solutions integrate their core components more tightly using presence and underlying messaging to ensure business users know when to interact with other users and don’t miss critical communications whenever and however they are delivered.

UCaaS also delivers its value from the cloud to ensure agility, scalability, reliability, and redundancy.

technology sourcing

Features of UCaaS

  • Multi-level auto-attendant with IVR
  • Advanced call routing and workflow builder
  • Voicemail-to-email and voicemail-to-text
  • Call center and contact center support
  • Android and iOS apps
  • Change settings from your mobile phone
  • Receive and call with your work number
  • Visual voicemail
  • Video or audio conferencing
  • Screen sharing
  • No time limits
  • Advanced features
  • 1:1 or group messaging
  • Task management
  • File sharing
  • Presence
  • Analyze calling patterns
  • Locate callers
  • Call recording
  • And more…
  • Map phone calls to customer data
  • Personalize your customer experience
  • Integrations for commonly used apps
  • Custom integrations available

UCaaS Benefits


Why Do Business with MNJ Technologies?

Experience & Expertise

Our technicians average over 21 years of experience

Consistent Execution

Our average customer has been with us for over 12 years

Company Culture

We’re a woman-owned family business that is consistently rated high

It’s time to transform
your business through technology

Plan · Implement · Navigate with MNJ Technologies

Matt Ogden

Chief Operating Officer

Matt Ogden is MNJโ€™s Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.

Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.

Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.