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Collaboration

As organizations shift and incorporate more distributed work forces, effective communication becomes imperative. Collaboration applications and mobility services have improved day-to-day communication resulting in more efficient meetings and discussions leading to increased productivity. For those organizations that rely on legacy voice solutions and email for communication, upgrading to new collaboration applications and mobility services can be nothing short of revolutionary.

Understanding one size does not fit all, MNJ has invested in partnerships across the collaboration industry. From premise-based VoIP and Unified Communications as a Service (UCaaS) to hosted, cloud-based video conferencing and Contact Center as a Service (CCaaS), MNJ has a solution for any customer need.

Cross-trained and certified, MNJ consultants and architects can help guide you through the confusing and complex collaboration landscape. Whether you are looking for a small, premise-based VoIP system or an enterprise cloud-based collaboration platform, MNJ can help.

Managed Collaboration Services

As organizations shift and incorporate more distributed work forces, effective communication becomes imperative. Collaboration applications and mobility services have improved day-to-day communication resulting in more efficient meetings and discussions leading to increased productivity. To that end, MNJ has developed a pair of hosted offerings to provide collaboration services to customers.

Hosted Unified Communications as a Service (UCaaS)

MNJ’s Unified Communications as a Service (UCaaS) hosted voice platform delivers enhanced collaboration and productivity while providing a convenient, predictable operational payment model. Unlike on-premise solutions, MNJ’s UCaaS solution is a hosted platform where the data center infrastructure is provided and managed by MNJ. Complicated licensing and support are simplified into a per-seat, tiered license.

UCaaS includes VoIP, unified messaging, PC & mobile softphone services, single number reach, instant messaging and conferencing. MNJ's UCaaS platform is offered in multiple tiers, providing different features and services to meet the needs of different customers.

Unified Communications on UCS (UC on UCS)

Similar to the hosted UCaaS offering, UC on UCS provides the infrastructure for hosted voice, but where the customer owns the licensing. This can be convenient for those customers that have previously invested in Cisco Call Manager licensing or want to retain licensing ownership.

In order to provide the most effective and sophisticated services to your organization, MNJ’s Managed Voice Services (MNJ-provided UCaaS and UC on UCS) utilize a combination of Cisco Unified Communications Manager, Cisco Service Provider Network Infrastructure and private, Quality of Service (QoS) enabled circuits.

Deployed across redundant, Tier III data centers, MNJ’s hosted voice platforms are built to provide both reliability and security. As both a Cisco Master Service Provider and Competitive Local Exchange Carrier (CLEC), MNJ can source hardware, software and connectivity, providing turn-key solutions to customers.

Collaboration

Unified Communications Solutions

Rampant growth in real-time applications, the demand for better scalability and the need for lower, more predictable costs has led to a dramatic increase in the adoption of UCaaS solutions. Comprised of voice, videoconferencing, and contact center solutions, cloud-based collaboration services can revolutionize business communication improving productivity. Partnered with industry leading vendors and solution providers, MNJ designs from an agnostic perspective, providing different solutions to match customer criteria, features and budgets.

MNJ’s Voice & Video Portfolio vendors include: Cisco, RingCentral, 8x8, Fuze, CallTower, Zoom and others.

MNJ’s Contact Center Portfolio vendors include: Cisco, Talkdesk, NICE InContact, Five9, RingCentral, 8x8 and others.